Members: 50% Off • £20/Month

Dental Membership Terms

Last updated: 28 February 2026

This Dental Membership Policy applies to patients enrolled in the Dental Membership Programme at Smile Dentist, 20 Old Brompton Road, South Kensington, London, SW7 3DL. Our aim is to provide clear, fair, and transparent terms in line with CQC expectations and UK consumer protection law, including the Consumer Contracts Regulations 2013 (CCR).

1. What This Membership Is

This is a dental-only membership designed to help patients spread costs and access discounted dental care.

2. Who Can Join

You can join if you:

  • Live in the United Kingdom
  • Are aged 18 or over (or a parent/guardian enrolling a minor)
  • Provide accurate personal and dental information

We may refuse or end membership if eligibility criteria are not met.

3. Membership Benefits

Members receive:

  • 50% off eligible dental treatments, calculated against standard non-member prices
  • Priority booking for dental appointments (subject to availability)
  • Access to member-only dental offers and promotions

What Is Not Included (Exclusions)

This membership does not cover:

  • ✕ Full Mouth Rehabilitation / Full Mouth Reconstruction
  • ✕ All-on-X (All-on-4 / All-on-6) Implant Treatment
  • ✕ Sinus Lift Procedures
  • ✕ Bone Grafting

These treatments are charged separately at standard rates and are not eligible for membership discounts.

4. Fees and Payment

  • Membership fees are payable monthly at £20 per month for the primary member, with additional family members at £10 per month each.
  • A valid payment method must be kept on file.
  • If payment fails, membership benefits may be suspended until resolved.

We may change fees with reasonable advance notice.

5. Minimum Term & Cancellation

5.1 Minimum Commitment

All memberships have a 12-month minimum term from the start date. This means:

  • Fees remain payable for 12 months
  • This applies whether or not services are used

This complies with UK contract law for subscription services.

5.2 Cancellation Rules

You may cancel by:

Cancellation takes effect at the end of the minimum term or notice period, whichever is later.

No refunds are given for:

  • Partial months
  • Missed appointments
  • Unused benefits

5.3 Early Cancellation or Non-Payment

If you cancel early or stop payments without meeting the minimum term, you agree to:

  • Repay any discounts already received, recalculated at standard prices
  • Pay remaining membership fees for the 12-month term
  • Cover reasonable administration or recovery costs, if applicable

Unpaid balances may be referred to a licensed debt-recovery agency.

5.4 Termination by the Clinic

We may suspend or end membership if there is:

  • Breach of these terms
  • Non-payment or chargeback attempts
  • False or misleading information
  • Abusive or inappropriate behaviour toward staff

Outstanding fees for the minimum term will still be payable.

6. Your Responsibilities

As a member, you agree to:

  • Provide accurate personal information
  • Attend appointments responsibly
  • Follow clinic policies
  • Treat staff with respect

Failure to do so may result in suspension or termination.

7. Data Protection

Your personal data is handled securely in line with UK GDPR and our Privacy Policy. You may request access to or correction of your data at any time, subject to clinical record-keeping laws.

8. Changes to This Policy

We may update this policy from time to time. Changes will be published on this page with a new “Last Updated” date. Continued use of the membership means you accept the updated terms.

9. Limitation of Liability

To the extent permitted by law, our liability is limited to the amount paid under the membership relating to the issue in question.

10. Contact Details

Smile Dentist
20 Old Brompton Road
South Kensington
London, SW7 3DL

📧 Email: info@smiledentist.co.uk
📞 Phone: 020 7183 2362