Privacy Policy 

At South Kensington Medical and Dental, we are committed to treating every patient with dignity, respect, and compassion. We believe that a respectful, person-centred approach is essential to delivering high-quality care and building lasting trust with those we serve. 

We uphold the following principles to ensure your comfort, safety, and autonomy at every stage of your care: 

Our Commitment to Privacy and Dignity 

• Chaperones 
  A trained chaperone is available for any consultation or examination where you feel one is necessary. Please let our reception team know in advance or on arrival. 

• Private Consultations 
  All consultations and examinations are carried out in private rooms. Where sensitive or intimate procedures are involved, extra care is taken to maintain your comfort and privacy. 

• Clear Communication 
  We avoid using clinical jargon or unexplained abbreviations. Information is provided in a clear, understandable way, and you are encouraged to ask questions at any time. 

• Informed Consent 
  We always seek your informed consent before any examination, test, or treatment. You have the right to ask questions, decline treatment, or request alternatives. 

• Interpreting Services 
  If English is not your first language, please let us know in advance. We can help arrange interpreting or translation services wherever possible. 

• Easy-to-Understand Materials 
  Our forms, signs, and leaflets are written in plain language. If you require assistance completing paperwork or understanding information, our staff are here to help. 

• Right to Refuse Treatment 
  You have the right to refuse any treatment or procedure. Your decision will be respected, and we will work with you to explore other suitable options where available. 

• Shared Decision-Making 
  We involve you (and where appropriate, your carer) in all decisions regarding your care and treatment. Your preferences, beliefs, and concerns are always considered. 

Confidentiality 

We handle all personal and medical information in strict confidence. Consultations are conducted privately, and your records are securely stored and only shared when necessary for your care or where legally required. 

Staff Conduct 

All members of our team are: 

• Professionally trained and registered with relevant governing bodies 

• Subject to background checks before employment 

• Required to uphold the highest standards of professionalism, discretion, and patient care 

Your Environment 

• Loud, abusive, or threatening behaviour will not be tolerated. 

• Patients under the influence of alcohol or illegal substances may be refused treatment. 

• Children must be supervised at all times. 

• We reserve the right to refuse treatment or bar future service in cases of disruptive or unsafe conduct. 

If at any time you feel your privacy or dignity is not being respected, please speak to a member of staff or ask to speak to the Clinic Manager. We are here to ensure your visit is safe, respectful, and centred on your wellbeing.